Ukuthunyelwa

This Shipping Policy applies to all orders placed through our online store. By placing an order, you agree to the terms outlined below.

1. ORDER PROCESSING TIME

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after 14:00 (GMT+2) may be processed the next business day.
During peak seasons, promotions, or unforeseen circumstances, processing times may be slightly extended. Customers will be notified accordingly.

2. SHIPPING DESTINATIONS

We ship locally and internationally.

Domestic Shipping: South Africa
International Shipping: Worldwide (subject to customs regulations and courier availability)

If your country is not available at checkout, please contact our support team.

3. SHIPPING METHODS & DELIVERY TIMES

Delivery times are estimates and may vary depending on location, customs clearance, and courier performance.

Domestic (South Africa)

Standard Shipping: 2–5 business days
Express Shipping: 1–2 business days

International Shipping

Standard International: 7–14 business days
Express International: 3–7 business days

Note: Delivery delays caused by customs inspections, public holidays, strikes, or force majeure events are beyond our control.

4. SHIPPING COSTS

Shipping fees are calculated at checkout based on:
- Destination
- Package weight and dimensions
- Selected shipping method
Any promotional or free shipping offers will be clearly stated at checkout.

5. CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)

International orders may be subject to customs duties, import taxes, or VAT imposed by the destination country.
These charges are not included in the product or shipping price.
The customer is solely responsible for paying any customs-related fees.
We are not responsible for delays or non-delivery due to unpaid customs charges.

6. ELECTRONICS SHIPPING & COMPLIANCE

Due to the nature of electronic products:

Some items (e.g., lithium battery-powered devices) may be subject to air freight restrictions.
We comply with international shipping and safety regulations.
Certain products may not be eligible for shipping to specific countries.

If an item cannot be shipped after purchase, the customer will be notified and refunded.

7. ORDER TRACKING

Once your order is shipped, you will receive a tracking number via email or SMS.
Tracking updates may take 24–48 hours to reflect.
Customers are responsible for monitoring their shipment status.

8. INCORRECT ADDRESS & FAILED DELIVERY

Customers must ensure that shipping details are accurate and complete.
We are not responsible for delays, losses, or additional charges due to:
- Incorrect addresses
- Incomplete delivery information
- Failure to collect parcels from customs or courier offices
Re-shipping costs will be charged to the customer.

9. DAMAGED, LOST, OR MISSING SHIPMENTS

Damaged Items

If your order arrives damaged, notify us within 48 hours of delivery with clear photos and your order number.
Do not dispose of packaging until the claim is resolved.

Lost Shipments

If tracking shows no movement for:
- 7 business days (domestic)
- 14 business days (international)
  please contact us for investigation.

Resolutions may include replacement, store credit, or refund depending on the case.

10. RETURNS & SHIPPING FEES

Shipping fees are non-refundable, unless the return is due to our error (wrong or defective item).
Return shipping costs are the customer’s responsibility unless otherwise stated.
Please refer to our Returns & Refund Policy for full details.

11. REFUSAL OF DELIVERY

If a customer refuses delivery or fails to pay customs duties:

The order may be returned or destroyed by customs.
Any return shipping or handling costs will be deducted from the refund.
Original shipping fees will not be refunded.

12. FORCE MAJEURE

We are not liable for delays or failure to deliver due to events beyond our reasonable control, including but not limited to:

Natural disasters
Customs delays
Strikes
Pandemics
Carrier disruptions

13. CONTACT INFORMATION

For shipping-related inquiries, please contact:

Customer Support
Email:support@simsol.shop

Phone/WhatsApp: +27820576808
Business Hours: Monday–Friday, 08:00–17:00 (GMT+2)

Simsol Shipping & Delivery Policy

At Simsol, we are committed to delivering your order quickly, safely, and efficiently. Please review our Shipping & Delivery Policy below.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received and verified.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak periods, promotional campaigns, or public holidays, processing times may be slightly extended.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive:

• A shipping confirmation email.

• A tracking number and courier details.

• Instructions on how to monitor the status of your delivery.

You can use the tracking information provided to follow your shipment from dispatch to delivery.

Delivery Times

Estimated delivery times are as follows:

South Africa

• Major metropolitan areas: 1–3 business days

• Regional and outlying areas: 3–7 business days

Southern African Countries

• Estimated delivery: 3–10 business days

International Deliveries

• Estimated delivery: 7–21 business days, depending on destination country and customs clearance procedures.

Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, customs inspections, courier delays, or high-volume shipping periods.

Delivery Hours

Deliveries are generally made:

Monday to Friday 08:00 – 18:00

Excluding public holidays.

Delivery Requirements

To ensure successful delivery:

• Please provide a complete and accurate delivery address.

• A responsible person must be available to receive and sign for the package.

• Simsol and its courier partners reserve the right to request proof of identity before releasing high-value orders.

If delivery cannot be completed because no one is available to receive the parcel, the courier may attempt redelivery or return the package to the nearest depot. Additional delivery fees may apply for re-delivery requests.

Multiple-Item Orders

If your order contains multiple products and one or more items are temporarily unavailable, Simsol may:

• Hold the order until all items become available; or

• Ship available items separately at our discretion.

Customers may contact our support team to request alternative shipping arrangements.

Shipping Costs

Shipping fees are calculated automatically at checkout based on:

• Delivery location

• Product size and weight

• Shipping method selected

Any applicable shipping promotions or free-shipping offers will be clearly displayed during checkout.

Made-to-Order & Special-Order Products

Products that are custom-built, specially sourced, personalised, or made-to-order are considered final sale items and cannot be cancelled, returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.

Customs, Duties & Taxes

South African Orders

All prices displayed on our website include VAT where applicable.

International Orders

For international shipments:

• Customers are responsible for complying with their country's import regulations.

• Import duties, customs fees, taxes, and clearance charges (if applicable) are included or excluded as indicated at checkout.

• No additional VAT or duties will be charged upon delivery where these charges have already been collected during checkout.

Customs processing times vary by country and may affect delivery schedules.

Lost, Delayed or Damaged Deliveries

If your shipment is:

• Lost in transit,